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UNIVERGE® Business ConneCT

Unify all communication streams and empower your Business!

Truly unifying communications

NEC’s versatile all-in-one Unified Communications & Collaboration suite UNIVERGE® Business ConneCT integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move. Business ConneCT includes call control, presence, voice-mail, operator and directory services, as well as a comprehensive contact center. Business ConneCT has been designed to easily install, use and manage. This makes UC&C extremely easy!

Versatile user modes

Simple and cost-effective to deploy, the three user modes – Employee, Operator and Contact Center Agent – use the same database, a common user interface, and are managed from a central point. These versatile user modes allow employees to easily switch between various roles. For instance in peak hours some of your staff, including remote office workers, can act as Operator or Contact Center Agent.

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  • Contact Center
  • Operator
  • Employee
  • Presence Management
  • Extensive Directories
  • Phone Control
  • Integrated Voicemail
  • Instant Messaging
  • DECT Corporate Directory
  • Single Server
  • Easy to Install
  • Single point of Management
  • Minimal Training
  • DECT Messaging
  • Multilingual
  • Extensive Reporting
  • Skill Based Routing
  • E-mail Routing
  • Call Routing
  • Back Office Integrations
  • Call Recording
  • Virtualization Support
  • Supports all NEC PBX platforms

Business ConneCT user modes: